Privacy Statement

We are MAST Services Proprietary Limited, a Tower Service Provider servicing Mobile Network Operator’s and Internet Service Provider’s, anchored in South Africa, with plans to expand our tower network continent-wide. MAST invests in reliable infrastructure to enable trusted and accessible connectivity that empowers the growth of Africa’s economies and societies.

• “we / us / our / ours” means MAST
• “third party” means someone who is not you or us
• “MAST” means Mast Services Proprietary Limited, with registration number 2022/620785/07, a private company duly incorporated in accordance with the laws of the Republic of South Africa. The address of the MAST office is Block C, Knightsbridge Office Park, 33 Sloane Street, Bryanston Extension 4, 2191.
• “Vodafone” means Vodafone Group Plc and any company or other organisation in which Vodafone Group Plc owns more than 15% of the share capital.

Your opinion matters to us – if you have any questions about our Privacy Statement, your rights or your privacy settings please email us at: popi@mastservices.africa  to submit your query and a member of our dedicated team will respond to you.

We are committed to informed and limited collection of essential personal information.

The information we collect about you and how we collect it can vary depending on services that you use, how you have used the services, and how you have interacted with MAST even if you are not a customer, or what we have obtained from a third party with permission to share it with us.

We can get your personal information when you:

• When we provide you with a service.
• Subscribe to newsletters, alerts or other services from us.
• Ask us for more information about a service, or contact us with a question or complaint.
• Take part in a survey.
• Visit or browse our website.

With your permission or consent and/or as permitted by law, we may also collect information about you from other organisations or third parties, if this is appropriate and allowed by law. These include fraud-prevention agencies, business directories, and credit reference agencies.

The information we collect about you depends on the MAST services you use.

It includes (but is not limited to) the following:

• Your name, date of birth, home language, address, account information and email address.
• Your preferences for particular services, depending on how you use our services.
• Your contact with us – such as a note or recording of a call you make to one of our contact centres, an email or letter you send to us or other records of any contact you have with us.
• Your account information – such as phone number, dates of payment owed and received, the services you use or any other information related to your account.

We may use and analyse your information to:

• Process the services we provide to you.
• Keep you informed generally about new services (unless you choose not to receive our marketing messages).
• Provide the relevant service. This includes to contact you with messages about changes to the service.
• Contact you with offers or promotions based on how you use our services.
• Bill you for using our services.
• To administer this Website and help us improve our services.
• Respond to any questions or concerns you may have about using our services.
• At your option, we will let you know about other companies’ services we think may interest you.
• Carry out research and statistical analysis including to monitor how customers use our services on an anonymous or personal basis.
• Prevent and detect fraud or other crimes, recover debts or trace those who owe us money.
• Provide aggregated reports to third parties (such reports do not contain any information which may identify you as an individual).
• Training purposes.

We will store your information for as long as we to by law. If there’s no legal requirement, we will only store it for as long as we need it.

We may share information about you with:

• Companies in the MAST and Vodafone Group (Vodafone Group Plc and any company or other organisation in which Vodafone Group Plc owns more than 15% of the share capital).
• Partners or agents involved in delivering the services you’ve requested or used.
• Partners or agents that conduct network performance and customer satisfaction surveys and any other surveys related to the services provided to you.
• Companies who are engaged to perform services for, on behalf of MAST including Vodacom Proprietary Limited, Vodafone Limited, or other Vodafone Group companies.
• Where applicable, credit reference, fraud prevention or business scoring agencies, or other credit scoring agencies.
• Debt collection agencies or other debt recovery organisations.
• Law enforcement agencies, regulatory organisations, courts or other public authorities if we have to, or are authorised to by law.
• We will release information if it’s reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers.
• If we’re reorganised or sold to another organisation, we may transfer any personal information we hold about you to that organisation.

At your option, and only with your consent, we may also share your information with partner organisations we’ve chosen carefully, so they can contact you about their products and services.

We may share, transfer or disclose the information in our databases and server logs to comply with a legal requirement, for the administration of justice, interacting with anti-fraud databases, to protect your vital interests, to protect the security or integrity of our databases or this website, to take precautions against legal liability, or in the event of our sale, merger, reorganisation, dissolution, disposal of all or part of our assets or similar event. We will inform you of any such transfer or disclosure if we are required to do so by law.

Where appropriate, before disclosing personal information to a third party, we contractually require the third party to take adequate precautions to protect that data and to comply with applicable law.

In the event of a merger/acquisition or company reorganisation, your personal information may be part of the transferred assets and are likely to be disclosed to the new company.

If you are visiting this Website from a country other than South Africa, the various communications will necessarily result in the transfer of information across international boundaries.

We are committed to implementing leading data security safeguards.

We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.

If we have a contract with another organisation to provide us with services or a service on our behalf to process your personal information, we will ensure that your information is protected and that they only process your information in the way we have authorised them to. These organisations will not be entitled to use your personal information for their own purposes. If necessary, our security teams will check them to make sure they meet the security requirements we have set.

Communications over the internet (such as emails) are not secure unless they have been encrypted. Your communications may go through a number of countries before being delivered – as this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that’s beyond our control.

We will never ask for your secure personal or account information by unsolicited means of communication. You are responsible for keeping your personal and account information secure and not sharing it with others.

You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, X and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.

Social plug-ins and social applications are operated by the social network themselves and are subject to their own terms of use and privacy and cookies policies. You should make sure you are familiar with these.

We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction. Despite the security measures we have in place to protect your personal information (firewalls, password access and encryption methods) you acknowledge that it may be accessed by unauthorised third party, e.g. as a result of an illegal activity.

We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

We will never ask for your secure personal or account information by an unsolicited means of communication. You are responsible for keeping your personal and account information secure and not sharing it with others.

Our Website may provide links to third-party websites. We cannot be responsible for the security and content of such third-party websites, so please make sure you read that company’s privacy and cookies policies before using or putting your personal information on their site.

The same applies to any third-party websites or content you connect to using our services.

Our Website may contain hyperlinks to websites that are not operated by us. These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of these third-party websites or any association with their operators. We do not control these websites and are not responsible for their data or privacy practices. We urge you to review any privacy statement posted on any site you visit before using the site or providing any personal information about yourself and others.

The laws of the Republic South Africa will govern any dispute or claim arising out of or relating to your use of this Website.

At MAST, we are committed to processing personal information honestly, ethically, with integrity, and always consistent with applicable laws and our values. Below we set out details on how you can exercise your rights. Please note, under certain circumstances these rights may be limited if we still have lawful grounds to process your personal information.

Right to correct personal information

Having provided adequate proof of identity, you have the right to have information held about you corrected if it is not accurate. In order to request a correction, you may contact us by clicking here.

Right to access personal information

You have the right to make a request for a copy of the personal information that MAST holds about you. Having provided adequate proof of identity, you have the right to request MAST to confirm, free of charge, whether or not the responsible party holds personal information about the data subject and request from a responsible party the record or a description of the personal information about the data subject held by the responsible party. For further information on your right to access your personal information, please see our Promotion of Access to Information Manual (PAIA Manual).

Please use the access request form to request access to information as provided in the PAIA Manual here.

Please see the PAIA Guide as provided by the Information Regulator to guide any person wishing to exercise their rights.

• PAIA Guide isiZulu
• PAIA Guide Sesotho
• PAIA Guide English
• PAIA Guide Tshivenda

Right to Opt-Out

If you no longer want to receive marketing messages from us, please contact us and you’ll be ‘opted out’. Kindly contact us to make opt-out request. If you choose to unsubscribe or opt out, we will hold your contact details on file marked so that we do not contact you again. This is so that we do not contact you if your details are subsequently provided to us by a third party.

Right to object to use of personal information

In certain circumstances, you have the right, to object to MAST processing your personal information. Please email us at: popi@mastservices.africa and a member of our dedicated team will respond to you.

How to lodge a complaint

Should you believe that MAST has used your personal information contrary to applicable law, you undertake to first attempt to resolve any concerns with MAST directly. Kindly email us at: popi@mastservices.africa to submit your query and a member of our dedicated team will respond to you. If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator, in accordance with the Protection of Personal Information Act, 2013.

Please find below the contact details of the Information Regulator:

The Information Regulator (South Africa)

JD House

27 Stiemens Street

Braamfontein, Johannesburg, 2001

Phone: 010 023 5200

Enquiries email: enquiries@inforegulator.org.za

Complaints email: POPIAComplaints@inforegulator.org.za

Website: https://inforegulator.org.za